You may be wondering what to expect if you’ve just stumbled upon this blog. Intelligence, obviously…not lolcats! Srsly, my postings will focus on several areas of intelligence that are critical to improving life as we know it. Customer intelligence is a professional focus for me, but other areas – including financial, green, and travel will also pop in occasionally as needed. At any rate, grab your drink of choice and prepare for some exciting conversations! I hope you enjoy your visit to my corner of the Web!